Επιχειρησιακή αρχιτεκτονική διακυβέρνησης - ΕΑΔ - για τον ανασχεδιασμό της δημόσιας διοίκησης

Abstract

In this dissertation, we present a new way for public administration (PA) service provision. Currently, there is an overtly expressed and growing demand for change in the public administration modus operandi. This demand takes various forms in different countries but it is present all over the world. Although PAs are currently considered as the heaviest service industry with a vast total expenditure and resource consumption, they are still far from satisfying their constituents as they usually operate in an ineffective and inefficient way. In our analysis of contemporary PAs, we identify a serious structural and historically grown deficit that leads to this long-lasting malfunction. This is the dual systemic integration deficit with regards to (a) the internal communication to the PA system amongst the various actors and agencies and (b) the communications of the overall PA system with its external environment and especially with its clientele. This dual integration deficit causes a series of problems in current PA service provision (As-Is situation). In order to propose a new re-engineered operation, we analyze in depth the exiting process trying to identify areas of possible improvements. During the analysis of the PA service provision system, we had to draft several models of the domain in order to document the operations of the system. Due to a lack of suitable and ready-to-use eGovernment models and domain descriptions, we gradually built a set of generic models that documents the operation and the main participating objects of the system under analysis. We have called this set of models Governance Enterprise Architecture (GEA). GEA is a top-level, generic (and thus reusable) enterprise architecture for the overall governance domain. GEA has deliberately remained technology independent, and following a Model Driven Architecture (MDA) approach, we may say that GEA constitutes the Computational Independent Model (CIM) of the PA service provision domain. GEA derived mostly in a top-down fashion with multi-disciplinary influence and insights. It identifies two broad modeling areas, called governance mega-processes: (a) Public Policy Formulation (b) Service Provision The above, together with the object versus process perspective, form a four-cell matrix that defines four modeling areas, where all the GEA models are placed. To populate these four cells with models, we use PA theory and a challenging metaphor: we model the Society-Governance interaction as a discourse. Departing from this, we employ concepts from Speech Act Theory (SAT) to identify important elements and functions of the governance system. GEA already provides rich semantics for the PA domain as it currently consists of seven models at different levels of analysis. Moreover, we present in this work some of our experiences in using GEA in order to apply well-promising set of technologies, namely technologies related to the Semantic Web and Semantic Web Services. We think that these technologies provide a great potential for eGovernment. We also believe that in order to unlock the full power of semantic technologies, and successfully apply them in a specific domain, rigid and reusable domain analysis and modeling is needed as the enabling infrastructure. The GEA models constitute a valuable asset to this direction and pave the way for Semantic Web to meet eGovernment.